Accessibility

VM Group makes the most of its efforts and invests resources to provide all its customers with equal, respectable, accessible, and professional service. By the Law of Equal Rights for Persons with Disabilities 1998-1998 and the regulations established under it, many efforts and resources are invested in making the necessary accessibility adjustments that will result in a person with a disability being able to receive the services provided to all customers, independently and equally.

VM Group is interested in continuous improvement. If you encounter a difficulty or have a suggestion for improvement, we would be happy to hear from you; contact us.

Accessibility arrangements in the company
Below are the existing accessibility arrangements at the company’s offices at Eshkolot 3, Omer, Phone 052-689-0692.

  • There are at least 3 accessible parking spaces in the parking lot
  • There is a sequence of access without stairs from the parking lot or from the street through the entrance – up to us (including elevators).
  • There are accessible disabled services on the 6th floor.
  • There are identification and direction signs.

 

Accessible customer service

  • It can enter the company’s offices with a service animal designed to assist a disabled person.
  • Guide dogs for blind people are allowed.
  • If necessary, you can contact the service representatives at the stations to receive assistance in filling out forms.
  • You can contact the accessibility coordinator to request access to information in relevant formats.
  • Employee training for accessible service: Training is held to familiarize employees with accessibility, create awareness, and provide practical tools for providing accessible service.
  • Accessible call center: the voice response has been made accessible so that the information is conveyed in clear language and without background music.
  • There are also several other means of contact.

 

Frontal service – reception of the public on Sunday-Thursday between the hours of 08:00 and 15:00
Phone / WhatsApp: +972-52-689-0692
Email: [email protected]
Contact via “Contact” on the website
Chat / Video Chat: None
SMS: None

 

Website Accessibility

An accessible website is a website that allows people with disabilities and older people to surf with the same level of efficiency and enjoyment as surfers. About 1.6 million people with disabilities live in Israel, of which about 751 thousand people are in the working age of 20-64. The statistics indicate large gaps between people with disabilities and people without disabilities in all areas of life.

VM Group believes in and works for equal opportunities in the internet space for people with various disabilities and people who are assisted by assistive technology to use a computer.

Information about website accessibility

  • This website meets the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments), 2013.
  • The accessibility adjustments were made according to the Israeli standard (TI 5568) recommendations for content accessibility on the Internet at the AA level and the international document 0.
  • The tests were tested for the highest compatibility for the Chrome browser.
  • The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc, to exit menus and windows.
  • Adapted for display in common browsers and used on mobile phones.
  • To get the best browsing experience with screen reader software, we recommend using the latest NVDA software.
  • Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you come across such a document or a video, you can contact the company’s accessibility coordinator, and we will make the information available to you.
  • Delivery of information in an accessible format: the company provides its customers with the option of receiving information in accessible formats. The delivery of the information is free of charge and intended for people with disabilities. For inquiries and information on accessibility, you can contact the company’s accessibility coordinator, whose details appear below.

 

Requests and suggestions for improvement regarding accessibility
We continue our efforts to improve the accessibility of society as part of our commitment to give the entire population, including people with disabilities, the most accessible service.

If you encounter any problem or malfunction regarding accessibility, we would appreciate it if you would inform us of this, and we will make every effort to find a suitable solution for you and handle the malfunction as soon as possible.

Details of the accessibility coordinator at VM Group
Name: Sivan Michael
Phone / WhatsApp: +972-52-689-0692
Email: [email protected]

 

The accessibility statement was updated on September 19, 2023

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